Reference

Terms That Cover Your fwjili Account

These terms set out what you agree to when you open and use your fwjili account. Access and eligibility depend on your local law and the regions we currently support — check that you qualify before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to change
fwjili Terms That Cover Your fwjili Account
TERMS SUPPORT CONTACT

Reach Us About Your Terms Questions

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team can walk you through it. Queries about account status, wallet holds, or eligibility decisions all go through the same contact path.

Live Chat Open the chat window inside your account dashboard. Available during published support hours for account and terms queries.
Email Support Write to our support address for detailed terms questions or to request a copy of the version you accepted at registration.
Help Centre The help section inside your account covers common terms queries — account limits, wallet rules, and eligibility conditions.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

We keep your account data and wallet history secure. Here is how we handle the parts that matter most to you as an account holder.

Data Retention We retain your account records for as long as your account is active and for a period after closure as required by the applicable regulations in your region.
Account Security Your account is protected with password authentication and OTP verification on login. Never share your PIN or OTP with anyone, including support staff.
Your Right to Request Changes You can ask us to correct inaccurate account details at any time. Submit the request through live chat or email with your account ID and the correction you need.
Cookies and Session Data We use session cookies to keep your account active while you browse the lobby. You can manage cookie preferences in your browser, though some account features require them.

Common Questions About These Terms

Real questions account holders ask before and after they accept our terms.

These terms apply to anyone who opens an account with us. Eligibility depends on your age and whether the platform is permitted under your local law and eligible region.

No. Your account wallet must be linked to payment methods registered in your own name. Shared or third-party bKash, Nagad, or Rocket accounts are not accepted under our terms.

Any verified balance in your account wallet at the time of closure can be withdrawn to your registered bKash, Nagad, or Rocket account after identity verification is complete.

We notify you via your registered contact details whenever these terms are updated. Continuing to use your account after a notice is sent counts as acceptance of the revised terms.

Contact support through live chat or email with your account ID and the specific decision you want to challenge. Our team will review and respond within the timeframe stated in your notification.

The core terms are the same, but local law in your region may affect which features are available to you. Access and eligibility always depend on where you are located and what local regulations permit.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.